Last Updated: 2025
Doctala Global is committed to safeguarding your privacy while delivering a seamless and secure virtual healthcare experience across borders. This Cookie Policy explains how cookies and similar technologies are used when you access our website and digital platforms.
By continuing to use our site, you consent to the use of cookies in accordance with this policy. You may adjust your cookie preferences at any time.
Cookies are small files placed on your device that store and retrieve data about your visit. They help us:
Cookies do not give us access to your device or confidential health data without your explicit consent.
As a worldwide healthcare platform, we align with major privacy regulations, including:
We only use non-essential cookies (e.g. analytics or marketing) when you have given consent.
Without these, our services may not function properly.
Used to analyze how visitors use our platform to improve navigation, load times, and usability.
Collected data is anonymized and aggregated.
Examples include:
Analytics tools in use:
Support user preferences such as language, time zone, accessibility settings, and layout customization. These enhance usability but are not essential.
Enable us to share tailored content, service alerts, or promotional health campaigns via social media and email platforms. Examples: Facebook Pixel, LinkedIn Insights
Some cookies may originate from trusted third-party services integrated into our platform (e.g. video consultations, analytics tools, secure payments). These partners are contractually required to uphold strict data protection standards in line with our privacy practices.
You have full control over your cookie settings. You can:
Please note: Disabling certain cookies may impact service quality or restrict functionality.
Depending on your region, we process cookies based on:
We maintain consent records as required by global regulatory authorities.
We may update this policy to reflect changes in law, technology, or our services. All updates will be posted here with a revised "Last Updated" date. We encourage you to review it periodically.
| Type | Lifespan | Example |
|---|---|---|
| Session Cookies | Deleted when browser closes | Session ID, CSRF tokens |
| Persistent Cookies | Remain for set duration (e.g., 30–365 days) | Language preference, analytics IDs |
We periodically review cookie expiration timelines to balance personalization and data minimization.
You can customize your cookie settings in the following ways:
Note: Disabling certain cookies may limit the availability of services like video consultations or secure logins.
We rely on the following legal bases for processing cookies, depending on cookie type and user location:
| Cookie Type | Legal Basis |
|---|---|
| Necessary Cookies | Legitimate interest / Contractual necessity |
| Analytics & Functional | User consent |
| Marketing | Explicit consent under GDPR, CPRA |
For questions, feedback, or legal concerns, please contact::